• Integrative Care / TLC

  • Integrative Care Services (ICS)

  • Mercy Regional Medical Center offers programs designed to promote the balancing of mind, body and spirit through a variety of safe and gentle complementary therapies. These methods have been shown to effectively reduce anxiety and pain levels while boosting the body's own healing process. Gentle healing arts support and enhance the excellent medical care patients receive while in the hospital and assist with maintaining health or healing progress as an out-patient.

    The Touch, Love and Compassion (TLC) and Steps to Surgical Success (Steps) are offered to inpatients free of charge. Community members and outpatients may schedule appointments for Relax and Renew with Healing Therapies, Stress Management, and Massage Therapy for a reasonable fee. Some services are covered by insurance.

    TLC was the initial ICS program beginning at Mercy in 2001. Created and developed by a collaborative team of nurses, chaplains, physicians and others passionate about knowing and treating the whole person with deep respect.

    ICS has since developed Steps to Surgical Success Program, Relax and Renew with Healing Therapies, Awareness and Relaxation for Managing Stress and Massage Therapy.

    Healthcare providers, family members, and staff may refer any Mercy patient to the Integrative Care Services programs via the unit secretary. Patients may self-refer for a TLC session by asking their nurse.

  • Services

  • Touch, Love, and Compassion (TLC) - no charge to inpatients

    Through healing partnerships between a patient and a TLC staff member, patients may choose one or more of the following therapies during their stay at Mercy Regional Medical Center at no cost to the patient:

    • Affirmations: Positive suggestions that a person creates and uses to reach a desired result. Affirmations can lower anxiety by changing negative self-talk into positive self-talk.
    • Aromatherapy: The therapeutic use of pure essential oils extracted from plants, trees, flowers and fruits to enhance health and wellness.
    • Conscious breathing: The foundation for eliciting the relaxation response. The use of abdominal breathing enhances feelings of well-being and confidence.
    • Guided Imagery: This process takes you on an imaginary journey that evokes your senses of sight, touch, smell, and hearing while in a state of deep relaxation. Guided imagery may create a greater sense of direction, safety, support and well-being on your healing journey.
    • Healing Touch: A relaxing, nurturing energy therapy. Gentle touch assists in balancing your physical, mental, emotional and spiritual well-being. Healing Touch works with your energy field to support your natural ability to heal. It is safe for all ages and works in harmony with standard medical care.
    • Massage or comfort touch: A variety of gentle touching techniques to create a positive, caring connection. Massage can stimulate circulation, increase body awareness and promote relaxation.
    • Prayer / Meditation: Honoring personal, spiritual or philosophical beliefs through formal prayer or intentional affirmation of closely-held beliefs.
    • Music therapy: This complements traditional therapy by helping to achieve deeps levels of relaxation, and soothing and reducing stress, pain and anxiety. The C.A.R.E. Channel 80 provides soothing music and nature scenes and is accessible on all patient televisions in the hospital.

    Steps to Surgical Success (Steps) Program - no charge to surgical patients

    This program is provided for pre and post-operative patients who wish to reduce anxiety and pain while promoting healing through awareness and relaxation techniques. The patient may choose to take home pre-operatively a "Successful Surgery" guided imagery CD, lavender or unscented eye pillow, essential oil inhaler, and a customized personal healing plan, which is used in preparation for their surgery. A relaxation session is included that blends all of these together at the initial pre-op and the in-hospital post-op meeting. All the modalities available through TLC are also options with the Steps program.

    Relax and Renew with Healing Therapies

    This popular TLC program is now offered to family and friends of patients and the general community as an outpatient service, as well as to patients once discharged who wish to continue receiving sessions. All modalities listed in the Touch, Love and Compassion program above are offered to the client. This is a fee-for-service program. For more information, please call (970) 764-3373.

    Massage Therapy

    Our highly qualified massage therapists use a variety of massage techniques to promote relaxation, pain relief, and overall well-being. Each massage session is tailored to suit the individual client's specific needs and requests. Aromatherapy, hot towels, moist heat and Healing Therapy can be incorporated into each session per the client's preference. Outpatient massage sessions are available. Please call (970) 764-3373 for massage pricing and to schedule an appointment. Mercy employees can receive a discount on massage services, and free 15-minute employee chair massages are available two days per week (must have a reservation).

    Awareness and Relaxation for Managing Stress

    Individualized sessions explore the physical, mental and spiritual dynamics of one's life. This process allows one to discover more of his/her personal potential for self-care and healing. Consultations may include discussion, conscious breathing, gentle stretching, guided imagery, body awareness, affirmations, and meditation or prayer. The sessions are one hour in length. Please call (970) 764-3373 for pricing.

    Fees for Services: Both the TLC and Steps programs are offered at no extra cost to the patient. Other services are offered at reasonable market rates.

  • Our Skilled Staff

  • Integrative Care Services staff members are healthcare providers who are certified graduates of the Healing Therapy program, a training program founded by Catholic Health Initiatives. Individual team members also have educational certification in aromatherapy, massage therapy, stress management, holistic nursing and nutrition. 

    Lynda Berger, RN, HN-BC
    Lynda joined the TLC staff in March 2010 after four years in cardiac diagnostics here at Mercy Regional Medical Center. Her journey to holistic nursing approach began just prior to nursing school with a deep sense of calling to help patients experiencing pain, anxiety or stress. She began her nursing career in cardiac diagnostics working with issues of the heart. Following her heart to a more holistic approach, she became a Healing Therapies practitioner through the year-long training at Mercy and co-taught Healing Therapy classes to healthcare professionals and interested community members. Together with fellow TLC team members, Lynda co-presented Mercy's "Steps to Surgical Success" at the National Holistic Nurse Association Conference in June 2011. She is certified in holistic nursing and aromatherapy. As she listens to her call of holistic healing work, she feels led in her faith walk with God to work with patients utilizing healing therapy techniques, such as guided imagery, aromatherapy, conscious breathing, prayer/blessing and touch, as she strives to support the patient's healing process. Lynda graduated locally from Pueblo Community College's Registered Nurse program through the Durango Southwest Campus. She also holds certifications in Advanced Cardiac Life Support (ACLS) and Basic Life Support (BLS), and is a member of the American Holistic Nurses Association. Contact e-mail: lyndaberger@centura.org .

    Suzanne Bolton, RN HN-BC
    As a registered nurse since 1971, Suzanne has worked in many diverse settings including intensive care, cardiac rehabilitation, medical/surgical nursing and hospice. Suzanne is certified in holistic nursing, stress management, integrative aromatherapy and is a certified instructor for Catholic Health Initiatives's Healing Therapy program. Being a member of the TLC team is a dream come true for her. It allows her to use her knowledge of the gentle healing arts to help facilitate healing by creating a safe and sacred space for her clients. Suzanne acknowledges and honors the resources her clients already have and offers new insights and techniques to assist them in pain management and relaxation. Her intention is to be a healing presence that listens, supports and empowers her clients to make healthy lifestyle choices. As a member of the American Holistic Nurses Association since 1985, Suzanne has the inspiration, education, and resources to assist in the transformation of the nursing profession and the healthcare environment. Contact e-mail: suzannebolton@centura.org .

    Barb Brazes, RN, BSN, CMT
    Barb received a BSN from the University of Colorado in 1992 and has worked in a variety of nursing positions. She has been employed at Mercy since 2005. Following a strong interest in complementary care and natural healing, Barb attended the Center for Advanced Therapeutics and received a Certificate in Massage Therapy in 2000. She also attended classes at Red Rocks Community College and has obtained certificates in Healing Touch. Contact e-mail: barbarabrazes@centura.org .

    Donell Deane - Volunteer
    Donell Deane has been a volunteer at Mercy since 2003. She chose to volunteer at Mercy as a tribute to her mother, who was a long-time volunteer at Valley View Hospital in Glenwood Springs, Colorado. Donell is a strong believer in holistic healing practices and supports the Healing Therapy Program at Mercy. 

    Diane Donavan, RN - Volunteer  
    Diane has practiced as a registered nurse since 1974 and a nurse anesthetist since 1979. She graduated from Cornell University School of Nursing with a BSN and Tufts-New England Medical Center School for Nurse Anesthetists. After retiring to Durango in 1998 and volunteering in the Wellness Center at Mercy, she completed the year-long Healing Therapy certification program offered by Catholic Health Initiatives in 2004. She is a volunteer with the TLC program. Her intention is to support patients in their healing journey with care and compassion.

    Ann Drakeley CMT, CNA
    Ann was on a healing journey for 25 years when she became a registered massage therapist in Texas. She has been a member of the TLC team since 2011 and is certified in Healing Touch. She has studied deep tissue massage, hot stone massage, aromatherapy, massage for end of life, cranio-sacral work, and some ortho-bionomy. She is a sun dancer and brings ceremonial awareness to her life and work. She loves to be a part of transformation and healing and finds humor in herself and life, as well as compassion for the struggles we all share. Contact e-mail:  anndrakeley@centura.org .

    Jean Hamilton, RN
    As a registered nurse since 1970, Jean has worked in a variety of hospital settings. She began her career as a scrub nurse for open heart operations at Penrose Hospital. At the University of Texas, she participated in some of the first kidney transplants and research on peritoneal/cranial shunts. In Denver, Jean worked in a pediatric intensive care and surgery. She moved to Durango 25 years ago and has worked in the emergency, surgery, Post Anesthesia Care Unit (PACU) and same day care departments. Currently, she is the department manager for Surgery Admission Short Stay (SASS), PACU, Endoscopy, and ICS. Contact e-mail: jeanhamilton@centura.org .

    Myra Miller, MA, RD, CDE, CMT
    Myra is a licensed massage therapist, certified Healing Therapy practitioner, registered dietitian, and certified diabetes educator. Myra has worked for Mercy Regional Medical Center for many years and holds a master's degree in counseling. She has blended her years of working with nutrition, massage, psychotherapy, and health promotion with her strong belief in the mind-body-spirit connection to enhance the healing experience of her clientele. Contact e-mail: myramiller@mercydurango.org .

    Mandy Shaffer, LMT
    Mandy has been a member of the TLC team since 2012. As a licensed massage therapist with degrees in psychology and respiratory therapy, Mandy integrates the skills and knowledge she has acquired through her education as the foundation for her healing work. Mandy has a certification in Healing Therapy and has been trained in various massage techniques, such as cranial sacral, pregnancy, and deep tissue sports massage. Mandy puts love and dedication into her work and ensures the comfort and relaxation of all her patients and clientele. Mandy's plans are to continue her education in healing therapies and to gain more knowledge, not only for herself, but to educate and give insight to her patients. Mandy also holds certifications in Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS). Contact e-mail: mandyshaffer@centura.org .

    Janet E. Wilson, RN, MS, HN-BC
    As a holistic nurse, Janet offers complementary services as a TLC team member. She is certified in healing therapy through Catholic Health Initiatives, and stress management through Inspiration Unlimited and Brian Luke Seaward, Ph.D. She obtained additional training through Healing Touch Spiritual Ministry. Her master's degree was conferred by the University Of Colorado School Of Nursing. She assists in exploring one's values and purpose, and healing potential through awareness, relaxation and integrative healing therapies. Contact e-mail: janetwilson2@centura.org .

  • Hours

  • Monday-Friday, 9:00 a.m.-5:00 p.m.

    Weekend, four hours each day, times may vary.

  • Contact Information

  • Tel: (970) 764-3259
    Fax: (970) 764-3375 

    Scheduling Outpatient Appointments:

    • Massage Therapy: (970) 764-3373
    • Relax and Renew with Healing Therapies: (970) 764-3373
    • Awareness and Relaxation for Managing Stress: (970) 764-3373
  • Gift Certificates

  • Gift certificates for outpatient TLC may be obtained at Mercy Regional Medical Center's gift shop and at the cashier's desk. Eye pillows, books, CDs, and labyrinth materials are also for sale in the gift shop.

  • Donations

  • Integrative Care Services welcomes donations for its programs, made through the Mercy Health Foundation. Please specify Integrative Care Services along with your donation and you may further designate funds for the development of education, supplies or programs.